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GubGub (Al)
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« Reply #200 on: September 28, 2020, 04:59:17 PM » |
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Me too (the guilt, especially after my earlier anti-corporate ranting). I emailed, and in 15 minutes (have just looked again...it was actually 3 minutes) I've got a download code (and a promise re: replacement discs). Sorry (and thanks again).
ps I really must stop using parentheses
This is insane! Why are they not getting back to me? I must have been amongst the first to get in touch and have now emailed them twice.  |
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Col D
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« Reply #201 on: September 28, 2020, 05:01:53 PM » |
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Sent an email to UMC a couple of minutes after 1pm, received download code about 5 mins ago!! UMC say they'll be in touch soon re replacement discs. Pretty decent service, I'd say...
I'm getting pretty peeved now. I emailed them just before 8pm last Wednesday and have heard absolutely nothing. And I bought two of these things. Many people who both bought and emailed later than I did have already received their responses. I have just chased UMG again but I'm not impressed. You and me both Al, I mailed them immediately after Andy posted the link on Steve Hoffman but haven't had anything back yet either. |
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davidmjs
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« Reply #202 on: September 28, 2020, 05:09:22 PM » |
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Me too (the guilt, especially after my earlier anti-corporate ranting). I emailed, and in 15 minutes (have just looked again...it was actually 3 minutes) I've got a download code (and a promise re: replacement discs). Sorry (and thanks again).
ps I really must stop using parentheses
This is insane! Why are they not getting back to me? I must have been amongst the first to get in touch and have now emailed them twice. I probably shouldn't say this, but if you want a copy of my files (and I must admit to being quite impressed they are WAV files) let me know... |
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GubGub (Al)
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« Reply #203 on: September 28, 2020, 05:19:56 PM » |
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Me too (the guilt, especially after my earlier anti-corporate ranting). I emailed, and in 15 minutes (have just looked again...it was actually 3 minutes) I've got a download code (and a promise re: replacement discs). Sorry (and thanks again).
ps I really must stop using parentheses
This is insane! Why are they not getting back to me? I must have been amongst the first to get in touch and have now emailed them twice. I probably shouldn't say this, but if you want a copy of my files (and I must admit to being quite impressed they are WAV files) let me know... I may have to take you up on that David if I can't get them to respond but it doesn't solve the replacement disc issue. But thanks. |
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Jules Gray
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« Reply #204 on: September 28, 2020, 09:04:18 PM » |
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Nothing here either. Maybe it's random how quick you hear.
Jules
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Now be thankful for good things below
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GubGub (Al)
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« Reply #205 on: September 28, 2020, 09:25:36 PM » |
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Nothing here either. Maybe it's random how quick you hear.
Jules
Seems to be, which doesn't seem right or fair. |
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Jules Gray
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« Reply #206 on: September 28, 2020, 11:10:25 PM » |
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Seems to be, which doesn't seem right or fair.
I don't mind, so long as I get them. Come to think of it, I didn't even mention the download code, did you? Maybe it's the people who mentioned the download code specifically who heard back straightaway. Jules |
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PaulT
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« Reply #207 on: September 29, 2020, 07:08:49 AM » |
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Could be that, Jules. I did specifically request the code and replacement discs. Could also be that UMC hadn't actually got anyone dealing with emails until yesterday, maybe they had severely underestimated the responses? Not making excuses for UMC btw!
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Flobbadob!
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davidmjs
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« Reply #208 on: September 29, 2020, 07:37:40 AM » |
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Could be that, Jules. I did specifically request the code and replacement discs. Could also be that UMC hadn't actually got anyone dealing with emails until yesterday, maybe they had severely underestimated the responses? Not making excuses for UMC btw!
Me too. I asked for both...and specifically said there was an issue with both ripping and playback. |
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quodlibet (Ian)
Squeeze it, Eliseao
Folkcorp Guru 2nd Dan
 Offline
Posts: 1290
Loc: Hereford. UK
In nīz bogzarad
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« Reply #209 on: September 29, 2020, 07:48:33 AM » |
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I emailed UMC at 09.00 yesterday regarding 2 discs sticking & skipping & had a positive response by 13.00. A download code was included, although not requested. Just lucky I guess.
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A Brittunculus is not such a bad thing to be.
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davidmjs
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« Reply #210 on: September 29, 2020, 07:57:28 AM » |
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I suspect the most likely thing with people who have not had a response is that their emails (for whatever reason) are just being directed into junk/spam/whatever and that because of the volume in the inbox that isn't being monitored. Why not try from another email address?
Also, and sorry if I'm teaching people to suck eggs, but you did include evidence of purchase (receipt, photos etc)?
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Poor Will (Bill)
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« Reply #211 on: September 29, 2020, 08:44:39 AM » |
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I sent a follow up email this morning asking if they could confirm receipt of my original message.
Four minutes later I received an apology for the delay and the download code!
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In the words of the Zen Master " Don't just do something, sit there"
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davidmjs
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« Reply #212 on: September 29, 2020, 09:16:36 AM » |
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I sent a follow up email this morning asking if they could confirm receipt of my original message.
Four minutes later I received an apology for the delay and the download code!
Excellent  |
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PaulT
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« Reply #213 on: September 29, 2020, 09:43:05 AM » |
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Could be that, Jules. I did specifically request the code and replacement discs. Could also be that UMC hadn't actually got anyone dealing with emails until yesterday, maybe they had severely underestimated the responses? Not making excuses for UMC btw!
Me too. I asked for both...and specifically said there was an issue with both ripping and playback. Yep, I did that too - reported problems with playback and ripping. On multiple players and drives... |
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Flobbadob!
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GubGub (Al)
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« Reply #214 on: September 29, 2020, 10:21:32 AM » |
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I sent a follow up email this morning asking if they could confirm receipt of my original message.
Four minutes later I received an apology for the delay and the download code!
I did the same thing yesterday. Still nothing and I don't have an alternative email address.  |
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Poor Will (Bill)
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« Reply #215 on: September 29, 2020, 10:24:34 AM » |
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I sent mine from the same email address
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In the words of the Zen Master " Don't just do something, sit there"
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Col D
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« Reply #216 on: September 29, 2020, 10:42:05 AM » |
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I'd still heard nothing back by this morning, so sent a follow-up and got a reply with download code within a couple of hours.
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GubGub (Al)
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« Reply #217 on: September 29, 2020, 10:44:55 AM » |
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Have just tried again using a Gmail address. We'll see what happens. I am finding this all very stressful, not on my own part but because of the copy that I bought as a gift for someone else.
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Jules Gray
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« Reply #218 on: September 29, 2020, 10:59:19 AM » |
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Sending my request again. Same email address (I only have one). Let's see what happens this time.
Jules
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Now be thankful for good things below
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GubGub (Al)
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« Reply #219 on: September 29, 2020, 11:15:29 AM » |
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Weirdly, using Gmail worked. I have just had a response to that address.
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