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GubGub (Al)
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« Reply #240 on: October 14, 2024, 04:38:59 PM » |
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Replacement disc just hit the doormat along with a Wishbone Ash disc that also needed replacing.
Nothing here. Does anyone have a direct contact there, please? This is the lady I dealt with and mine has also arrived. Alice@snappermusic.co.ukI hope that helps. No sign of mine yet. Ironically. Did ayone else use the webform to request it? This might be the reason. Drop her a line: " Hi David
Thanks for your message, I know why this is.
We unfortunately asked people to message us without knowing that our messaging system was broken (dreadful timing!) it is now fixed, however all earlier messages were lost.
I will get this in the post to you today. Please feel free to let people know that if they haven't heard from me or received a disc that they will need to resubmit their details.
Thanks
Alice" A comedy of errors. Without the comedy bit. |
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steve-n
Ironic Hooverer
Sr. Member
 Offline
Posts: 449
Loc: Leafy Warwickshire
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« Reply #241 on: October 14, 2024, 05:10:56 PM » |
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Hopefully, Alice will be "Willin" to help....
Sorry!
Steve
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Jim
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« Reply #242 on: October 15, 2024, 04:09:54 PM » |
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Thanks for the update re the box set disc.
I've just tried again since I've heard nowt since my initial message and I assume it was among the legions of the lost
So fingers crossed.
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The Dude abides
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John From Austin
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« Reply #243 on: October 15, 2024, 06:02:05 PM » |
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I got a lovely apology and prompt reply when I reached out directly to Alice via the email link provided above. I encourage others to do the same.
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PaulT
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« Reply #244 on: October 15, 2024, 06:44:58 PM » |
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I emailed Alice late yesterday afternoon, received a reply this morning to say disk would be posted today. If her company has an "employee of the year", she's got my vote.!
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Flobbadob!
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Jim
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« Reply #245 on: October 15, 2024, 10:39:16 PM » |
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She e mailed me back straight away and has bunged the replacement in the post, for which many thanks
Thanks, for the years up, chaps
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The Dude abides
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Jules Gray
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« Reply #246 on: October 16, 2024, 09:01:10 AM » |
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Thanks, for the years up, chaps
I'm starting to really enjoy Jim's autocorrect. It has a poetic sensibility. Jules |
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Now be thankful for good things below
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Jim
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« Reply #247 on: October 16, 2024, 11:31:49 AM » |
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Thanks, for the years up, chaps
I'm starting to really enjoy Jim's autocorrect. It has a poetic sensibility. Jules If I’ve managed to raise a smile then my time here has not been wasted 🤣🤣🤣 |
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PJayBe
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« Reply #248 on: October 16, 2024, 04:14:27 PM » |
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I got mine because I mentioned it when requesting a replacement Wishbone Ash disc. She said they hadn't got my FC request, but bunged them both in together.
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davidmjs
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« Reply #249 on: October 16, 2024, 05:21:30 PM » |
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Mine arrived today. Pinky and Perky can rest easy...
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Once in a while you get shown the light, in the strangest of places if you look at it right.
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Graham B
Full Member
Offline
Posts: 62
Loc: Northamptonshire
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« Reply #250 on: Yesterday at 01:17:21 PM » |
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I emailed Alice on Monday afternoon and got a reply 6 minutes later to say she had put the replacement disc in the post to me.
It arrived in Wednesday's post (yesterday).
What fantastic service.
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davidmjs
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« Reply #251 on: Yesterday at 03:30:02 PM » |
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I emailed Alice on Monday afternoon and got a reply 6 minutes later to say she had put the replacement disc in the post to me.
It arrived in Wednesday's post (yesterday).
What fantastic service.
She was very helpful and efficient so yeah, I was very pleased too. The original contact though was always flawed with Colin H telling us not to bother them etc etc. Unless one has some engagement you simply don't know your issue has been dealt with, and - surprise, surprise - all these ones hadn't. Fwiw, I think it's pretty disingenuous that there are many copies out there in the real world with most people entirely unaware that there was a significant issue with what they're listening to. I guess you can take that in a number of ways but selling boxsets with an item that has been replaced (for some) seems wrong to me.... |
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Once in a while you get shown the light, in the strangest of places if you look at it right.
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PaulT
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« Reply #252 on: Yesterday at 05:02:06 PM » |
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Mine's arrived!
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Flobbadob!
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Jim
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« Reply #253 on: Yesterday at 11:32:11 PM » |
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Mine's arrived!
So did mine😎 |
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The Dude abides
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